Quick Tips

Why does my trigger have no events?

A trigger in DocketCalendar may have no events due to specific circumstances in the calculation or saving process. When you create a trigger, it is supposed to have associated events based on the rules and dates you've set. However, there are a few reasons why a trigger might end up with no events:

  1. Incomplete Calculation: If the trigger calculation was not completed properly, it might not have generated any events. This could be due to an interruption in the process or a mistake in inputting the necessary information.
  2. Saving Issues: Even if the trigger was calculated correctly, there might have been an issue when saving it to your case. This could be due to technical glitches or connectivity problems.
  3. Specific Conditions of the Trigger: In some cases, the specific conditions or rules set for a trigger might not lead to any events. This could happen if the rules or dates set don't align with any required actions or deadlines.

To address this issue, you can view and edit your triggers to check their details and make necessary adjustments. This includes recalculating the trigger or editing its conditions to ensure it generates the expected events​​.

f you try to remove such a trigger using the archive button, DocketCalendar may freeze, leading to the trigger becoming "stuck". In such cases, the Delete button allows you to easily remove these records without needing to request assistance from DocketCalendar support​​.

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